Terms and Conditions of Sale & Terms of Use

General Terms and Conditions of Sale

Identify

  • Seller: Joieria Els Benvinguts – Joan Borra Cebrian
  • Office address: Carrer Major n.19-5è, access by Carrer Pareatges n.6-5è, AD200 Pas de La Casa, Principality of Andorra
  • Andorra telephone number: 00 376 855150
  • Phone France & WhatsApp: 00 33 650516119
  • Email: contact@elsbenvinguts.com
  • Register / NRT: 902444 W – F-009446-J
  • Exclusive online sales

1. Price

1.1 Prices are in euros, excluding taxes and shipping costs. Prices are subject to change. Invoicing will be at the rate in effect at the time of registration. Title to the goods remains with the seller until full payment is received.

1.2 Products already ordered will still be billed at the rate in effect at the time of registration.

Unavailability & Substitutions: Substitution possible with a product of at least equivalent quality, customer notification, possibility of cancellation. Cancellation possible in case of supplier failure/force majeure (refund of sums paid).

Payment: in full. Partial PayPal payment between €30 and €2000 (PayPal terms and conditions apply).

2. Order

Order after verification. Online at elsbenvinguts.com or by phone (Mon–Sat 9:30–19:30): +376 855150 / +33 650516119. Right to cancel/refuse in case of dispute or risk. All orders imply acceptance of price and description. Fulfillment subject to stock availability; otherwise, cancellation and refund.

3. Shipping & Delivery

Preparation/shipping from Monday to Friday before noon (excluding public holidays), after payment confirmation.

  • France/Monaco: Colissimo (tracked/registered) 48/72 working hours.
  • Customizations: +1 to 2 days possible.
  • Made to order (out of stock): 2 to 4 weeks in general.
  • EU/DOM-TOM/International: Colissimo International 3–10 working days (average).

Shipping email with tracking number. Secure packaging.

3.1 Submission methods

  • Most items are sent by registered mail with signature confirmation, insurance, and tracking.
  • From €1000 : Declared value or road transport (depending on nature).
  • Colissimo Tracking option for < 100€ (without insurance, at the buyer's risk).

4. Payment

4.1 Visa, Mastercard, Amex, PayPal, Shop Pay, Klarna, bank transfer.

5. Returns & Refunds

5.1 Time limit

Cancellation: 15 clear days after receipt.

5.2 Conditions

New, unused products, original box intact. Request a return in advance by emailing contact@elsbenvinguts.com . Include the request form inside the package and the CN23 form outside, if applicable. Return shipping costs are the responsibility of the customer (except in cases of error by Els Benvinguts). Personalized items are not returnable. Retain your proof of postage.

5.3 State

Return complete and undamaged. Quality control upon receipt. Rejection if used/damaged/altered/tampered with by a third party. In case of refusal, return to the customer at elsbenvinguts.com's expense.

5.4 Reimbursement

Within 8 days of being restocked and provided conditions are met. Shipping costs are non-refundable (except in the case of an error by elsbenvinguts.com).

6. Contract Amendments

Terms and conditions subject to change. Applicable conditions = those in effect on the date of registration.

7. Security

SSL, 3D Secure, PayPal. The site does not access bank details.

8. Customer Service

9. Responsibility

Obligation of means. No liability for internet-related risks/force majeure.

10. Comments & Content

10.1 Advice/content permitted subject to conditions (no illegal/spam/virus/impersonation). Right of moderation.

10.2 Unless otherwise stated, non-exclusive and free license for reproduction/adaptation/publication/translation/distribution/display.

10.3 You guarantee your rights and provide compensation in the event of a third-party claim.

11. Kimberley Process

Sourcing from recognized suppliers committed to combating "conflict diamonds". Ongoing support for the Kimberley Process.

Order confirmation constitutes acceptance of the Terms and Conditions.

12. Customs duties

Since July 1, 2021: VAT on all imports from outside the EU to France/French Overseas Departments, plus any applicable customs duties. Since April 2022: inspections at Wissous (91), electronic customs clearance from €1. The recipient pays the taxes. More information: Post Office – Customs fees .

4.3 (reminder) — Payment validation: shipment after validation.